Frequently Asked Questions

NepTrack is Nepal's only GPS Tracking and Vehicle Intelligence Platform engineered entirely in Nepal. The platform handles real-time tracking, fleet management, driver behaviour, geofencing, emergency SOS, and EV charging, with every byte of data sitting on Nepal-based infrastructure. Built for Nepali roads, hill routes, and DoTM compliance from day one.

A small GPS device sits inside your vehicle, usually hidden under the dashboard. It talks to Nepal's 2G or 4G network and sends position, speed, ignition state, and sensor data back to NepTrack's servers. You then watch your fleet live on a map, set alerts, and pull up to five years of trip history from the dashboard or the mobile app.

Anyone with a vehicle to track. From a single private motorcycle to large government fleets. Public transport operators, school buses, logistics and trucking companies, ambulance services, corporate and private fleets, municipal fleets, vehicle rental businesses, EV charging operators, and individuals tracking their own vehicle. The platform scales without changing.

Get in touch through the contact page or WhatsApp. The team will show you a live demo, recommend the right device tier for your fleet size, quote installation, and schedule a technician visit. Most operators are tracking their first vehicle within a week.

NepTrack GPS connection starts from NPR 4,000. Final cost depends on the device tier and fleet size. NepTrack runs on three hardware tiers: GT06 for personal two-wheelers, iStartek for private fleets, and Teltonika for commercial and government work. Each tier has its own upfront device cost and a monthly platform fee that scales with vehicle count. Talk to the team for a quote tailored to your operation.

No setup fee, no installation fee. Free for everyone, regardless of fleet size. A standard install runs 30 to 45 minutes per vehicle. Teltonika setups with external sensors take longer, up to 90 minutes. Certified NepTrack technicians handle everything on-site.

NepTrack runs on annual subscriptions only. This keeps service uninterrupted and avoids the disruption of monthly billing failures. Fleets with 100+ vehicles can negotiate custom terms.

A live demo is available on request, either at your office or online. You will see the dashboard, alerts, and live tracking before signing anything.

NepTrack works on a year-to-year basis. Renew annually, change hardware tier as your fleet grows, or cancel at the end of the term. The platform stays the same, only the device underneath changes.

Three standard tiers: GT06 for entry-level personal use, iStartek for mid-tier private fleets, and Teltonika for enterprise and government work. The platform also speaks TK103, Sinotrack, Concox JT600, Coban GPS103, Meiligao, Jimi IoT, Queclink, and Topflytech, so if you already run any of those, they plug right in. Full breakdown on the hardware page.

Motorcycles, scooters, and EV scooters: GT06 for basic tracking. Private fleets that need higher accuracy and analytics: iStartek. Commercial fleets, ambulances, government vehicles, logistics: Teltonika. The team will help you decide based on what you actually use the data for.

In most cases, yes. If your existing tracker speaks GT06, TK103, Teltonika Codec 8, or one of the dozen protocols NepTrack supports, it connects straight to the platform. No new hardware purchase needed. This is how most operators in Nepal switch over.

A standard GT06 or iStartek install takes 30 to 45 minutes per vehicle. Teltonika with external sensors (fuel level, temperature, RFID driver tags) runs 60 to 90 minutes. NepTrack technicians come to you, so there is no need to bring vehicles in.

Hidden. Usually under the dashboard, behind the seat panel, or in the engine bay depending on vehicle type. The point is to make it hard to find for anyone who might want to remove or tamper with it.

Routes through Mugling, Sindhupalchok, the Karnali corridor, and other hill stretches drop GPS signal regularly. NepTrack falls back to LBS (cellular tower triangulation) when satellite signal is weak, so the vehicle stays on the map instead of disappearing for forty minutes at a stretch. Less precise than satellite GPS, but the vehicle is still tracked.

Yes, on devices that support engine immobilisation. Send the command from the web dashboard or mobile app. Every command logs the actor, timestamp, and GPS location to an immutable audit trail, so there is a record of who did what and when.

On iStartek and Teltonika tier devices, yes. The onboard G-sensor catches sudden impact, abnormal deceleration, or rollover events and fires an alert to the monitoring centre with the last known coordinates. On remote highway stretches, this is often the difference between someone finding out about an accident in time or not.

Draw unlimited zones on the map. Get alerts the instant a vehicle enters or exits one. Choose how you want to be notified: dashboard popup, mobile push, email, SMS, or webhook to your own system.

The full interface is in Nepali. Dashboard, mobile app, alerts, reports, all of it. Your dispatch team and drivers can use the platform in the language they already work in, which usually means less training time and fewer mistakes.

Reports come in BS natively. No manual conversion from AD dates. Matches how DoTM, Nepali accountants, and government bodies actually work, and saves operators the recurring headache of converting dates every week.

Available on both the Apple App Store and Google Play Store. Live tracking, alerts, trip history, and emergency SOS, for fleet operators and individual vehicle owners alike.

On servers physically located in Nepal. Your vehicle locations, trip history, driver behaviour records, and emergency alerts never leave Nepali jurisdiction. Most GPS platforms operating in Nepal route data through India, Singapore, or the Netherlands. NepTrack does not.

Five years of immutable trip history, stored on Nepal infrastructure. That covers insurance claims, accident litigation that drags on for years, DoTM audits, and historical performance analysis. It is well beyond the three-month CCTV retention floor proposed in Nepal's draft transport guidelines.

NepTrack is built to meet DoTM (Department of Transport Management) requirements and the NTA (Nepal Telecommunications Authority) framework. Real-time API feeds, immutable audit trails, tamper detection, and five-year data retention, all stored within Nepal.

Only authorised users from your organisation, controlled through role-based permissions. NepTrack employees cannot view individual fleet data without your explicit consent for support cases. API tokens you generate can be scoped to specific vehicles only, so an integration partner sees just the vehicles you decide to share.

You can export everything before cancellation. After cancellation, the data sits for 30 days as a grace period in case you reactivate. After that, it is securely deleted.

A full REST API covers vehicles, live position, trip history, fleet reports, alarms, motion logs, geofences, and remote engine commands. JSON responses, authenticated with scoped Bearer tokens you generate from the dashboard. NepTrack is the only GPS platform in Nepal that ships open API access for third-party integration.

A persistent live connection that pushes vehicle position updates as they arrive from the device. No polling. Each payload carries latitude, longitude, speed, heading, altitude, ignition state, odometer, battery voltage, and a UTC timestamp. Subscribe to one vehicle or several by IMEI on a single connection.

There is an embeddable widget that drops into any HTML page as a secure iframe. Generate the embed code from your dashboard, paste it into your site, visitors see a live responsive map. Each widget is protected by a per-vehicle token you can regenerate whenever you want.

Two official packages: Flutter (neptrack_core on pub.dev) for mobile apps and Node.js / TypeScript (@neptrack/core on npm) for backend integrations. Both are Apache 2.0 licensed, maintained by the NepTrack engineering team, and provide typed access to the REST API plus real-time Data Stream out of the box.

Phone, email, WhatsApp, and dashboard tickets, all handled by a Nepal-based team. Enterprise customers get priority response times and a named account manager who knows your fleet.

Standard support runs Sunday to Friday with limited Saturday coverage for emergencies. Enterprise customers can opt into 24/7 coverage for critical fleet operations where vehicles run round the clock.

The support team is based in Nepal and works in both Nepali and English. Phone, WhatsApp, or email, whichever you prefer.

Devices under warranty get repaired or replaced free of charge. The platform actively monitors device health and alerts you if a tracker stops transmitting, so you usually know before you would have noticed. Replacement installation is scheduled at your convenience.